Terms of Service

Welcome to Flowland Counter Culture Outlet. These Terms of Service (“Terms”) govern your use of this website and your purchase of products from Flowland Counter Culture Outlet(“we,” “us,” or “our”). By accessing the site or placing an order you agree to these Terms.

1. Eligibility & Age Restriction

You must be at least 21 years of age to purchase age-restricted products (including tobacco, vapor, glass, and hemp-derived products). By placing an order you represent that you meet the minimum legal age in your jurisdiction. We may require valid government-issued photo identification at pickup and reserve the right to refuse a sale to anyone who cannot verify their age.

2. Orders & In-Store Pickup

Product availability reflects live inventory from our physical store and may change before an order is fulfilled. If an item becomes unavailable after you order, we will notify you and issue a refund for that item. Orders placed for in-store pickup must be collected in person by the purchaser; a valid ID matching the order may be required.

3. Pricing & Payment

All prices are shown in U.S. dollars and are subject to change without notice. We make every effort to display accurate pricing, but errors may occur; we reserve the right to cancel or refund any order affected by a pricing error. Applicable taxes are calculated at checkout or point of sale.

4. Returns & Refunds

Due to the nature of the products we sell, certain items are non-returnable once opened. Please contact us with any issue regarding your order and we will work with you in accordance with applicable law and store policy.

5. Acceptable Use

You agree not to misuse the site, attempt to gain unauthorized access, or use it for any unlawful purpose. Product descriptions and statements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.

6. Limitation of Liability

The site and products are provided “as is.” To the fullest extent permitted by law, Flowland Counter Culture Outlet is not liable for any indirect, incidental, or consequential damages arising from your use of the site or products purchased through it.

7. Changes to These Terms

We may update these Terms from time to time. Continued use of the site after changes take effect constitutes acceptance of the revised Terms.

8. Contact

Questions about these Terms? Reach us at hello@shopflowland.com or (910) 757-0244.