Privacy Policy

Flowland Counter Culture Outlet(“we,” “us,” or “our”) respects your privacy. This Policy explains what information we collect when you use Flowland Counter Culture Outlet, how we use it, and the choices you have.

1. Information We Collect

• Order & contact details — name, email, phone, and pickup information you provide when creating an account or placing an order.
• Payment information — processed by our payment provider. We do not store full card numbers on our servers.
• Usage data — cookies and similar technologies record how you interact with the site so we can keep it working and improve it.
• Age verification — a record that you confirmed you meet the minimum legal age, stored in your browser.

2. How We Use Your Information

• To process, fulfill, and communicate about your orders and in-store pickups.
• To verify eligibility to purchase age-restricted products.
• To maintain, secure, and improve the site and our services.
• To comply with legal obligations and enforce our Terms.

3. Cookies

We use cookies and local browser storage for essential functionality (such as your cart and age confirmation) and for analytics. You can control cookies through your browser settings; disabling them may affect site functionality.

4. Sharing

We do not sell your personal information. We share it only with service providers who help us operate the site (such as payment and hosting providers) and when required by law.

5. Data Retention & Security

We retain personal information only as long as needed for the purposes described here or as required by law, and we use reasonable safeguards to protect it. No method of transmission or storage is completely secure.

6. Your Choices

You may request access to, correction of, or deletion of your personal information, subject to applicable law, by contacting us using the details below.

7. Children

The site is not directed to individuals under the minimum legal purchase age, and we do not knowingly collect their information.

8. Contact

Questions about this Policy? Reach us at hello@shopflowland.com or (910) 757-0244.